Terms and Conditions

1. Introduction and acceptance

These terms govern your use of inr500.com and the orders you place with us. By placing an order, submitting an enquiry or using the website you confirm that you have read and accept them together with our Shipping and Delivery Policy, Returns, Refunds and Cancellation Policy and Privacy Policy. If you do not accept them, please do not place an order.

2. Business identity and contact information

inr500.com is operated by Ambivert Technologies Private Limited, Excellaa Plazzo, A107, near Bharat petrol Pump, Ambegaon Budruk, Pune, Maharashtra 411046, India. GSTIN: 27AAPCA8177N1ZQ. Contact: hello@inr500.com; WhatsApp +91 9960 160016.

3. Products, descriptions and availability

We describe products, sizes, materials and features as accurately as we can. Where a product’s performance depends on conditions (for example, the surface, device or setting it is used in), the listing says so. Availability changes. If an ordered product turns out to be unavailable, we will contact you and correct, cancel or replace the affected item, and refund any amount you paid for it.

4. Prices, currencies and GST

India: prices are shown in Indian rupees (INR). Prices include GST. Shipping is charged separately, as set out in our shipping policy.

International: where an international price is shown, it is a display price in US dollars (USD). International display prices exclude shipping, and exclude taxes unless a quotation says otherwise. The payment currency is stated before you pay. We do not change the total of a confirmed order without your agreement.

Customs duties, import VAT/GST, brokerage and other destination-country charges may be payable by you unless the confirmed quotation expressly states otherwise (see section 12). We correct obvious pricing errors before accepting an order.

5. International orders and shipping quotations

International shipping is quoted separately for each order. After you submit an international order we review the destination and details and send a quotation showing the product subtotal, shipping, any specified taxes or charges, the shipping method, an estimated delivery window and the date until which the quotation is valid. The shipping arrangement and the final payable amount are agreed only when you accept the quotation. If you decline or the quotation expires, no shipping charge applies and the order will not be dispatched on those terms.

Selecting a country does not guarantee that we can ship there. We may decline destinations we cannot service lawfully or practically.

6. Order submission and acceptance

An enquiry or a checkout submission is an offer to buy and does not by itself mean we have accepted your order. An international order requires destination review, a shipping quotation, your acceptance of that quotation and payment before fulfilment. We accept an order when we confirm it to you (for example by an order confirmation, a payment confirmation or a dispatch notice). We may decline or cancel an order, for example for stock, pricing, destination, legal or payment-verification reasons, and will refund any amount paid for it.

7. Payment methods and payment confirmation

Payment methods are shown at checkout. Online payments are processed by our payment providers, Razorpay and PayU, where they are enabled. Some domestic orders may instead be paid by offline methods shown at checkout, such as UPI, bank transfer or payment arranged with us on WhatsApp. International payments are requested only after you accept the quotation, through the payment method we confirm to you. We do not store card numbers or security codes.

An order is treated as paid only when the payment provider confirms the payment, or we have verified and recorded an offline payment. Being redirected to a confirmation page is not enough. Prices and shipping charges are shown before you pay. Card-issuer, bank or provider charges may apply to your payment, and we will tell you about any we know of.

8. Dispatch times and personalised products

Dispatch and delivery estimates are shown at checkout and on your order page. Standard orders are promised dispatch within 3 working days (Monday to Friday, excluding public holidays) from confirmation of payment, or from confirmation of your order for offline payments. Orders placed after 2:00 PM IST count from the next working day. The delivery estimate is indicative and is not a guaranteed date. See the Shipping and Delivery Policy.

Personalised products may need extra production time. We will tell you the timeline before you pay, and where a personalised product needs your written approval of its specification, production will not start until you give it.

9. Customer-supplied text, images and personalisation

If you supply text, images, names or other material for a personalised product, you confirm that you have the right to use it, and that it does not infringe anyone’s rights or break the law. You are responsible for checking what you approve, including spelling, colours (which may vary slightly between screens and print) and any details printed on the product. We may refuse material we reasonably consider unlawful or infringing.

10. Cancellation, returns and refunds

These are set out in our Returns, Refunds and Cancellation Policy, which forms part of these terms. They apply in addition to rights you have under mandatory consumer law.

11. Product conformity

We supply products that match their description and are of satisfactory quality for their purpose. If a product is faulty or not as described, we will remedy it as set out in the Returns, Refunds and Cancellation Policy. Nothing in these terms excludes any warranty, guarantee or remedy that cannot be excluded by law.

12. International customs, import restrictions and duties

You are responsible for complying with import restrictions that apply in your destination country, for providing accurate delivery and tax-identification information, and for any import duties, taxes and fees unless a confirmed quotation expressly says we will pay them. Customs authorities may inspect, delay, charge for or refuse a shipment. We are not responsible for decisions of customs or other authorities, but we will help with reasonable documentation.

13. Intellectual property

The INR500 name, logo, website content and images belong to us or our licensors. You may not copy or reuse them without permission. Material you supply for a personalised product remains yours; you give us permission to use it only to make your order.

14. Website use and prohibited conduct

Please do not misuse the website: no attempts to break its security, no bulk scraping, no false orders or enquiries, and no unlawful use. We may block access that we reasonably believe is abusive.

15. Third-party payment providers and carriers

Payments and shipments are handled by third parties (payment providers, banks, couriers and customs authorities). Their own terms apply to their services. We take reasonable care in choosing them, but they act independently of us, and some matters, such as processing times, are outside our control.

16. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential loss, or loss of profit or business, arising from your use of the website or products, and our total liability for an order is limited to the amount you paid for it. Nothing in these terms limits liability that cannot be limited by law, including for fraud, for death or personal injury caused by negligence, or your mandatory consumer rights.

17. Force majeure

We are not responsible for delay or failure caused by events beyond our reasonable control, such as natural events, strikes, carrier or customs disruption, supply interruptions, government action or failures of utilities or networks. We will tell you if an event affects your order and agree reasonable alternatives, which may include cancellation and a refund of amounts paid for undelivered goods.

18. Privacy and personal data

We handle personal data as described in our Privacy Policy.

19. Dispute resolution and governing law

Please contact us first so we can try to resolve any complaint informally. These terms are governed by the laws of India. Subject to any mandatory rights you have to bring proceedings elsewhere under the law that protects you as a consumer, the competent courts at Pune, Maharashtra, India have jurisdiction over disputes arising from them.

20. Changes to these terms

We may update these terms. The version that applies to an order is the one published when you placed it, shown by the date at the top of this page and recorded with your international order. Changes do not affect orders already accepted.

21. Contact information

Ambivert Technologies Private Limited · Excellaa Plazzo, A107, near Bharat petrol Pump, Ambegaon Budruk, Pune, Maharashtra 411046, India · hello@inr500.com · WhatsApp +91 9960 160016.