Privacy Policy — Orders in India and Internationally

1. Who we are

Ambivert Technologies Private Limited (“INR500”, “we”), Excellaa Plazzo, A107, near Bharat petrol Pump, Ambegaon Budruk, Pune, Maharashtra 411046, India, is responsible for the personal data described here. Contact: hello@inr500.com.

2. What we collect and why

We collect only what we need to process orders, communicate with you and run the shop:

Contact details: name, email address and phone number, to identify you, send order and shipping messages, and answer enquiries.
Delivery addresses: including international addresses and postal codes, to deliver and to prepare accurate shipping quotations.
Company and tax information (optional, or where needed): company name and a GST number, for invoices and import or tax documentation.
Order and payment status: what you ordered, quotation and acceptance records, amounts, payment status, provider transaction identifiers and refund records. We do not see or store full card numbers or security codes.
Shipping and tracking details: carrier, tracking numbers and delivery events.
Support communications: your enquiries, emails and WhatsApp messages and our replies.
Fraud prevention and transaction verification data: for example a one-way hash of your network address to limit abusive enquiries and submissions, and payment-provider verification results.
Sign-in data if you sign in with a one-time code sent to your email, and, where you allow it, website usage data (see section 9).

3. How we use it

To take, price, quote, pack, ship and support your order; to take and verify payments; to send transactional emails about your order; to keep records we are required to keep for tax and accounting; to prevent fraud and abuse; and to improve the website. We do not sell your personal data.

4. Who we share it with

Only where necessary and lawful: payment providers and banks (to take and verify payments), carriers and couriers (to deliver, including your name, address and phone number), customs and tax authorities (where a shipment or law requires it), email and hosting providers that run our systems, and professional advisers. These providers act on our behalf or independently under their own terms. Your information may therefore be processed in countries other than yours, including India and countries where our providers operate.

5. How long we keep it

Browsing and marketing-activity records (see section 9) are deleted automatically after 180 days by default; the period is set between 30 and 730 days. Order, invoice and payment records are kept for as long as tax, accounting and dispute-resolution rules require, and then deleted or anonymised. Enquiries that do not lead to an order are kept for a limited period for follow-up. Please ask us if you want specific details.

6. Security

We use access controls, encrypted connections, payment providers that handle card data, and audit records of changes made by our staff to orders, and we restrict staff access to what they need. No system is perfectly secure. If a breach affects you, we will act as the law requires.

7. Your choices and rights

Depending on where you live and the law that applies, you may have rights to access, correct or delete your personal data, to object to or restrict some uses, to withdraw consent where we rely on it, and to complain to a regulator. Email hello@inr500.com and we will respond as the applicable law requires. We may need to keep some records (for example invoices) even after a deletion request.

8. Keeping collection to a minimum

International checkout asks only for the details needed to deliver, quote, invoice and contact you. Company and tax fields are optional unless your order needs them. Please do not send us information we have not asked for.

9. Cookies and analytics

We use essential browser storage to keep your cart and sign-in working. Only if you allow it, we use first-party analytics that record page views, product views, cart changes and checkout starts on our own servers. You can change your analytics choice from the Analytics choice link in the page footer.

Marketing emails are sent only to customers who have opted in. Each marketing email has an unsubscribe link, and you can change your marketing choice in your account at any time. Order and service emails, such as order confirmations and shipping updates, are not marketing and are sent whatever your marketing choice.

10. Changes

We will update this page when our practices change and show the date at the top.